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Why does the screen jitter when loading

Scott Mason April 29, 2020

Elements load slowly and it negatively affects our experience.

When it starts loading and then I go to click on something and poof where I was clicking is now moved, it's the most irritating thing. jira-loading.png

I'd rather have the option for a completely blank page than to have elements move just when I'm about to click on them.

1 answer

0 votes
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 30, 2020

Hello @Scott Mason

Indeed, it is n expected behavior that some elements of the new UI takes a little longer to load than the background of the page, however, it should not take more than 5 seconds to fully load the page.

That being said, allow me to bring you some concepts and question so we can confirm we are on the same page here:

  1. How many seconds does it take to fully load your issue view?
  2. What is the browser you are using? Can you check if the same problem happens in a different browser when in incognito mode?
  3. Did the problem reproduce in both new and old issues views? To test the old issue view, click in your profile picture at the left-bottom corner > Settings > Click to turn-off the new issue view
  4. We have a bug that is causing poor performance in the new issue view when using IE 11, so please change it to a different one if that's the case:
    Performance Issue on IE 11 after JIRA New Experience 
  5. Are you working on a VPN connection? Have you tried a different network and check if the problem still reproduces?

Despite the steps above, to properly troubleshoot performance issues in Jira Cloud application we require further investigation and access to the background logs. That being said, please let us know the answers to the questions above and if the suggestions provided did not provide you with a better performance experience.

Scott Mason May 1, 2020

Old issue view is much faster and not as much jitter. It's actually much faster. The new version seems too AJAXey with things appearing at different times.
Like some Atlassian middle manager developer has a thing to see how much asynchronous  loading they can cram onto the page.


Scott Mason May 1, 2020

Using Chrome Version 77.0.3865.90 (Official Build) (64-bit)

Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 1, 2020

Hey @Scott Mason

I'm glad to know the old issue view is working better for you.

Could you please let us know how many seconds does it take to fully load your issue view in both old and new issue view?

Also, sometimes a cache problem can possibly cause slowness to load some elements of the new issue. Can you confirm if the same problem reproduces in incognito mode?

Additionally, if you want  our support team to take a closer look into your site and check your background settings and other possible reasons for that problem, you can open an internal ticket:

https://support.atlassian.com/contact/  

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