Why does the Work Suggestions block include Pull requests I've already approved

[Douglas Tschetter]

The Work Suggestions block in Jira contains PRs that I have already approved. It seems like those should be filtered out, or at least be able to be filtered out.

[Marc -Devoteam-]

Hi @Douglas Tschetter 

Welcome to the community is this isn a JSM space?

In a JSM project this is a feature you can enabled/disabled.

The information show is based on Rovo.

https://support.atlassian.com/jira-service-management-cloud/docs/about-suggestions-on-issue-view/ 

[Douglas Tschetter]

I don't think we're talking about the same thing. I'm referring to the "Work Suggestions" block, which appears on a Board. This makes suggestions on what work I should do next, which is sometimes useful, but is often a list of pull requests "to review". However, they're almost always PRs that I've already approved.

[Marc -Devoteam-]

Hi @Douglas Tschetter 

On what type of board, can you provide a screenshot?

[Douglas Tschetter]

This block appears to the left of the "To-Do" column of a team's Sprint board when the column is starting to run short of tasks to pick up. I assumed this was a standard feature, but I've only used Jira within this one organization, so I suppose it might be company-specific?
I'm not comfortable taking a screenshot of the board at the moment, as it has a lot of company data on it.

[Marc -Devoteam-]

Hi @Douglas Tschetter 

What type of space is used Team or Company managed?

Can you blur information or make a screenshot, with only the header of the board, does this visualize this option, or can you see this in the board config as well and show a screenshot of this?

Do you know if it might be a r3rd party app integration, which apps does the company uses?

[Douglas Tschetter]

It's a corporate-managed account. The board is specific to my team.
The idea is good, but I often have a list of things like this. The gray block is hiding a link to a Pull request in our associated Cloud Bitbucket repo, which I reviewed and approved days ago.

[Marc -Devoteam-]

Hi @Douglas Tschetter 

See this KB, https://support.atlassian.com/jira-software-cloud/docs/view-your-next-best-task-with-automated-suggestions-from-connected-tools/ 

You can turn them of temporary of permanently

[Douglas Tschetter]

Snoozing for 24 hours or removing work. It just feels odd that it is suggesting a review on something that was approved days ago. Like the pieces of the application aren't talking to one another.

[Marc -Devoteam-]

Hi @Douglas Tschetter 

"You may get some or all of these work suggestions depending on the source code management tool you’re using and its connection with Jira, as well as the specific type of Jira board in use, whether it’s an agile or a scrum board."

So this is random and not configurable.