Why does tagging (@-ing) a person in a checklist does not trigger an email notification?

[Tony Yang]

I created several "To-Do" items with the checklist feature in an issue and then I tagged people in these To-Do items. 

My understanding is that tagging people (@-ing them) would trigger an email notification to them. However, no one has received a notification, why is that? 

I double-checked by tagging myself and confirmed that I don't have a notification from the tag. My personal notification settings do show that if someone mentions me, I should get an email so it is clearly not a notification setting issue.

[Oleksandr Siryi_Railsware_ · Accepted solution]

Cheers, @Tony Yang 

From my understanding this is a setting in your checklist add-on. You should turn on. It is turned off by default so notifications don't pile up in people's mailboxes. Try going to Jira Administration Settings -> Manage apps -> Your checklist app -> global settings tab -> toggle "notify assignees". 

Hope this helps.

[Oleksandr Siryi_Railsware_]

You'll need admin permissions to do so.

[Tony Yang]

Thanks! Admin access is something I don't have, unfortunately so I'll have to go asking!

[Wojciech Wardaszko]

Hi @Tony Yang 

From the looks of it, you're using our Issue Checklist for Jira, either Free or Pro. @Oleksandr Siryi_Railsware_ did a great job at figuring out what needed to be done, so I'll just add a word of explanation for anyone who can visit this thread and face a similar problem.

As you can see in the description on the setting page, self-mentions do not trigger email notifications, so it's not a valid way to test this functionality.

If you have any other trouble or things you'd like to discuss regarding our products, please feel free to reach out to us.

Cheers!