Why does not my velocity chart or other report show "finished" stories?

[Cédric Compagnon]

Here my workflow.
So when I'm trying to look some report or ticket analysis, I didn't get it why I can see the result from a request. I have the impression that it does not understand what is finished. Even while testing with another workflow where DONE is replaced by RESOLVED.

FYI: I don't use Estimate time or start /end date. Only Story Point by the way
Any idea to resolve it ?

[Nic Brough -Adaptavist- · Accepted solution]

I am afraid the question is not complete, so we can't help you without more information.

What report or analysis are you doing?  You can always see a "result" (I am assuming you mean issue) if you ask for it and your permission to see it is ok. 

We do not know who you mean by "he" when you say "he does not understand closed"

The status of an issue is not really relevant if you replace it with something else.

I think the question here is that you're looking for a report on something you have not told us about.  If you could define what you're looking for, we can probably tell you how to report on it, and why it might be including things you don't expect.

[Cédric Compagnon]

Yes, sorry for theses mistakes.
For example (I'm administrator), when I try to look into the velocity chart, the completed/resolved issues don't appear. An another example when I go to the Resolution time report and select for the month instead of daily I get this : There is no corresponding demand to report.

So my question is : Why JIRA does not consider problems solved as DONE in reports

[Nic Brough -Adaptavist-]

I would not say "mistake", you wrote what you thought we needed!  It's really good that you tried (I'm tired of questions where people don't bother to give us information, just expect us to read their mind)

I am still not certain of what I am looking at, but I think I have a quick route to getting to better questions to help me.

I think we should pick an issue and look at the detail of it.  Is it possible for you to find an issue that you think should be on one of these reports?   I'd like to have a closer look at a single example to start with.  If you can identify such an issue, could you tell us:

• From the issue view:
  • What the status is
  • What the resolution is 
• From the Board for which you are looking at the velocity chart for
  • What column the issue is in (if it's on the board at all)
  • The board filter

Feel free to obscure or leave out other fields if they've got data you don't want to share - it's the structure of the issue we're looking at.

[Cédric Compagnon]

Resolution field is hidden :/ and only associated to Resolve Issue Screen. And I already think that I know the problem... This is because the resolution field has never been used before!

The filter is : project = XYZ AND type = bug ORDER BY priority, Rank ASC

So from an issue view we only have the status.

From the board :

[Nic Brough -Adaptavist-]

I thought it might be something like that.

You must use resolution as intended by Jira for a lot of the reporting to work.   A created vs resolved chart can't say much if you never resolve anything.  Similarly for the other reports - everything you've got is unresolved / open, as far as they are concerned.

Hiding it is ok, or at least never asking a user for it, but you must set and clear it during the workflow.  

[Cédric Compagnon]

I think we did it for Velocity chart!

I have mapped resolution into the workflow when the status change to done.
Meanwhile I will post again when I could get more details for another report in the time.