Why do some issues automatically change their status?

[Iulian Tudosa]

I'm not sure if it's a bug or not but here's the problem:

We have the following workflow: 

open > ready to start > in progress > ready for feedback > done

We also have a Kanban board showing only the last 4 statuses, so without "open":

ready to start > in progress > ready for feedback > done

The problem is that sometimes issues from "in progress" or "ready to start" get switched automatically to "open", and we have no idea what triggers this. And problem is that when they change status, they don't appear in our kanban board anymore.

When I say "automatically" I mean that in "All Activity" it appears as if a person is doing that, but we know he is not. We also thought that maybe rearranging the issues in the kanban columns might cause this but now really.

Is there a way to get around this? Is this a bug or do we need to check something in order for this not to happen?

[Nic Brough -Adaptavist- · Accepted solution]

Jira does not do that natively (with the exception of "ask if you want to close the parent when the last subtask on it is moved to "done"), so it's either a human or an automated process.

Does your workflow have any post-functions that might be changing issues?  Are there Listeners configured that might be doing it?  Do you have add-ons like Automation or Script Runner that could be doing automated things?  Check admin for automations, scripted listeners, escalations etc.