Why customfield_10733 error is showing while importing CSV format test cases?

[Sreedevi Kurella]

While importing test cases in jira Test Case Importer shows the following error messages.

Please explain how to fix?

{ "errors": [ { "elementNumber": 0, "errors": { "customfield10733": "Field 'customfield10733' cannot be set. It is not on the appropriate screen, or unknown." } }, { "elementNumber": 1, "errors": { "customfield10733": "Field 'customfield10733' cannot be set. It is not on the appropriate screen, or unknown." } } ], "issues": [], "warnings": [] }

The Test case format in csv file is as below:

Test ID | Test Sets | Test Repository Folder | Test Type | Task Type | Summary | Description | Action | Expected Result | Labels | Assignee ID

[Kishan Sharma · Accepted solution]

Hi @Sreedevi Kurella 

Welcome to the Atlassian Community!

Two causes are possible depending on whether you are creating new test cases or editing existing ones -

Scenario 1:

• The field customfield10733 doesn't exist on the Create Issue screen of the project Issue type.

Scenario 2:

• The field customfield10733 doesn't exist on the Edit Issue screen of the project Issue type.

• The custom field is only applicable to certain context (whether issue type or project level).

How to resolve the issue -

Scenario 1:

• Add the field that's failing to the Create Issue screen of the project's issue type.

Scenario 2:

• Add the field that's failing to the Edit Issue screen of the project's issue type. In case some applicable contexts are applied to specific issue types or projects, add the applicable context for other issue types/projects where you expect automation to have action upon those.

Helpful resources for configuring screens

• Configure issue screens

• Manage issue type screens

• Configure field context

Hope this helps.

[Sreedevi Kurella]

Hi @Kishan Sharma ,

Thanks for your quick reply.

I don't have admin access to create issue screen for the project.

However, I can import test cases by specifying the following columns into JIRA Test case importer. 

Issue ID | Test Type | Summary | Description | Action | Result

Thanks.

[Kishan Sharma]

Hi @Sreedevi Kurella thank you for the update. Yes, then you will need your Jira admins help to configure the screen as needed. Lastly, please accept the answer if it was helpful.