Why can't we @ people in tasks (jira cloud)

[Ståle Mogstad]

So, we did switch from Jira to Jira Cloud, and a much used option to @ people in comments, are gone. The global permission is there, but we still not seem able to do this. Any tips? 

[Avinash Bhagawati _Appfire_ · Accepted solution]

Hi @Ståle Mogstad ,

The problem may be caused from below reasons. Can you please check each of one of these.

• Permission to the 'Browse Users' permission
• Wiki Style Rendering for the affected field
• Email visibility of users
• The mentioned user does not have Browse Project permission

https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html

Thanks,

Avinash

[Ståle Mogstad]

Hi @Avinash Bhagawati _Appfire_ 

This solved my problem, thank you!

[Jack Brickey]

Hi @Ståle Mogstad , you mention being able to mention people in “notes”. Do you mean Comments? To be able to mention someone in an issue’s comments the person must be part of the project, i.e. have permissions to browse, etc.

[Ståle Mogstad]

Comments, thank you @Jack Brickey .We have members from the company, and from other companies in the project. All have access to the project. All but one is either a member og admin in the project. We can't @ people in any of our projects. We have checked with suppport, and the global permission to do so is there.