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Why can't the User find the specific person when setting the viewer or editor

Yunqi Zhang
Yunqi Zhang
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February 9, 2025

Why can't the User find the specific person when setting the viewer or editor inDashboard or filter?

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Trudy Claspill
Trudy Claspill
Community Champion
February 9, 2025

Hello @Yunqi Zhang 

Welcome to the Atlassian community.

Are you sure the dashboard owner is entering the name correctly?

Is the user a licensed user of the Jira product?

Can the dashboard owner find other users?

Can other dashboard owners find the user?

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