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Why can't add named individuals for approval in the workflow editor

Josie Eve
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October 8, 2025

I am using approvals to validate a step in the workflow (approved/declined) I was able to add named individuals a few weeks back but now its only giving me options to add groups. 

 

How do I get it to allow me to add named individuals again?

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Mario GELES
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October 8, 2025

Hi Josie,

I think the problem is a modification in your workflow or in your screen. 

So you should open your workflow and check the transition that lead to approbation phase. There must be a rule like that : 

Approbation_rule.png

You have to be sure that the field is Approvers and non Approvers groups.

Same think with the screen where there the field you use to select approvers.

I hope it will help you.

Best regards
Mario

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