Why can't I search for a ticket?

[Betina Evancha]

The search function does not seem to do a best-case match for my query, and I get all sorts of bizarre results, even when I straightforwardly entered the ticket name into the search bar. 

Is there any way to sort by "quality of match" instead of random fields that make no sense?

[Gabriel Senna]

Hi Betina,

For me to better help you, I'm going to need additional information.

Could you please exemplify one of this "random fields" you mention?

Is it possible for you to provide us an example of query that you are using?

With this information, I should be able to better help you.