Why can't I map Jira Organizations on an Issue to a Text Area field on a Salesforce Case?

[Natalie Gunther]

From what I can tell, this documentation indicates that I should be able to map the Organizations field on a Jira Issue to a Salesforce Text Area field. However, whenever I map it, the case will not create. Even if the organization is blank: https://docs.servicerocket.com/display/CCSFJIRA/Jira+Field+Type+to+Salesforce+Field+Type+Compatibility