Why can't I add tickets to jira and my colleagues can't either?

[Deleted user]

One of my colleagues can't access jira, and today during sprint planning myself and the others could not add any tickets. Whats up with Jira? We can't plan our sprint. 

[Jack Brickey]

We need more info to help...

• did this failure to add issues just start happening ‘over night’?
• are you an admin.? If not please check with your admin on any possible changes that might explain it
• can anyone create issues?
• have you tried other projects?

depending on the answers you may need to contact Atlassian support, e.g. this just started happening over night and no one can create issues. Otherwise it is likely a permissions issue.

[Mohamed Benziane]

Hi @[deleted] 

You can't add ticket to the sprint ? If so you need some permission (edit issue and schedule issue) make sure you have them.

https://confluence.atlassian.com/agile/jira-agile-resources/jira-agile-faq/what-are-the-permissions-used-in-agile-boards

Hope this helps