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  • Why can't I access to the Jira board even if I have all the permissions and I am present in the team

Why can't I access to the Jira board even if I have all the permissions and I am present in the team

ishant_punyani
ishant_punyani
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July 23, 2026

I am trying to login into Jira board from morning and it's been around 4 hours now.
Initially I got a request to Verify the email, and I did verify it using the link in the email. After that I tried multiple ways to login.
Tried in Incognito, quitted google chrome completely, terminated session, removed cookies and storage, but it keeps on loading and loading for around 3 minutes and return to this page - Screenshot 2026-07-23 at 12.25.55 PM.png

I even tried contacting support by giving reason of Account Login and using the correct site URL, but got this -  Screenshot 2026-07-23 at 12.38.42 PM.png

I have verified with the team that my account exits and they are able to assign me tickets, But I can't access the Jira board.

Please help this resolve ASAP

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Fede Baronti -Deiser-
Fede Baronti -Deiser-
Community Champion
July 23, 2026

Hi @ishant_punyani 

Welcome to the Atlassian Community. 

Sorry to read that you are having issues logging in and reporting the issue. 

From what I can understand, this might be a permissions issue. Therefore, I would suggest you ask your team's Jira Admin to review the following:

- Verify that your user has the correct Jira App role amnd product access. Being visible as an assignee does not necessarily mean that the account currently has access to Jira.

- Browse Space permissions (before known as Browse Project Permission)

Now, a step that I would suggesst you try is: 

- try signing in directly through the Atlassian login page and then opening the Jira site, rather than starting from a saved board URL.

In any case, I have requested Atlassian's Support team to review this post, as you are also not able to raise a support request. 

I hope my suggestions help or maybe the Atlassian Support team does. 

Cheers, 
Fede. 

 

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ishant_punyani
ishant_punyani
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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July 23, 2026

Hi @Fede Baronti -Deiser- 

I already asked my team to remove and then add me again.
I was having all the permissions as till yesterday it was working fine for me. I faced this today morning only.
But anyways, it got resolved automatically. I left it idle for an hour and checked it and it is working now.

Thanks for your support!

Cheers,
Ishant

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