Why can't I access to JIRA?

[ks_won]

Everytime I try to click JIRA the following message pops up in the left corner

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We couldn't add you to Jira

Try again in a few minutes. If you still aren't able to join, contact support.

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[Marc -Devoteam-]

Hi @ks_won 

Welcome to the community.

Here on the portal we can't grant access to instances. This is a public community forum for users of Atlassian product to help each other, but we can't access instances or grant access to instances.

Not even official Atlassian Support will honour such a request.

You will need to contact an admin of the instance or the IT department of the company the instance belongs to.

[Arkadiusz Wroblewski]

Hello and Welcome to Atlassian Community @ks_won 

Are you an Administrator of this instance ? If not, Contact Administrator, as that looks like a classic provisioning access issue.

Best,

Arek🤠