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Why can i not assign a ticket to a member of the team?

Why can i not assign a ticket to a member of the team?

I am trying to assign a ticket to a member of the team and am getting the error (see screenshot).I have checked permissions they are the same as others who i can assign tickets to.

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Hello,

The user must be granted the Assignable User permissions.

If it is a Service Desk project, the user must have the Service Desk Agent license.

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I have mirrored their access same as someone else and the other person can have tickets assigned to them.

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if there were not any difference, then everything would work.

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Like • Nic Brough -Adaptavist- likes this

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Why can i not assign a ticket to a member of the team?

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