Why can I not access my JIRA project boards?

[lhade]

I was added to a JIRA project board, but after 48 hours, I am still unable to see it. All I'm told is: "The space might have been deleted or you don't have permission." Why might this be happening?

[Swathi Acharya]

Hello @lhade

Welcome to Atlassian Community!

The error you've shared occurs in various scenarios. Some of the common scenarios are:

• Browse project permission not granted
• Board location set to a user profile
• Board filter is private or not shared with your account

I hope this helps!

Thank you

[Laura Campbell]

My number one guess is the board filter is private or not shared with you @lhade Check with the person who set up the board; they'll need to look at the settings of the filter that is used to display issues on the board.

[Chris Rogers]

@lhade there's a few things to check with whoever is providing you access:

• Do you have a Jira license?  Without that, you cannot see anything in Jira
• Do you have project access?  Without that, you can't see anything in the project even if you have access to the board.

Usually it's the second one; adding you to a board or sharing a dashboard with you doesn't give you access to see the issues that board/dashboard is showing you.

Access changes in Jira are usually pretty immediate (within a minute) unless your organization is using groups from another system that take some time to sync up (e.g. Active Directory).  Even in those cases, 48 hours is more than enough time for a sync to occur if it's working properly.

[Marc -Devoteam-]

Hi @lhade 

Contact your IT department or Atlassian Cloud admins.

You might not have been given the correct permissions or granted a license.

Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian.

We don't have access to your environment.

This community is an open public forum.

[lhade]

Hi Marc,

The IT department tells me that I've already been added to the board. Do you know how long it usually takes for the system to sync up?

Thank you.

[Marc -Devoteam-]

Hi @lhade 

They can tell, this, but you need to hava a license in Jira, to have access. This needs to be granted.

Just adding your user to a board/space will not grant access, if no license is granted.

A user with User Access Manager, Product Amdin, Site Admin or Org Admin needs to grant you a license to Jira.

They need to find your user in Atlassian Administration and grant you the "User" role