Why arent any of Atlassians guides working?

Dennis Jakobsen December 22, 2018

There are about 5 different guides to setting JAVA_HOME or JAVA_JRE all ignored by Jira.

The startup-script installer is broken and overwrote my working script.

The Nginx proxy guide forgets required parameters by jira's bundled Tomcat. Also, it doesn't proxy most things, so url's in the browser refer to localhost, failing.

Can you guys overhaul your guides, so we have something that can work please?

3 answers

2 votes
Bastian Stehmann
Community Leader
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December 22, 2018

Hi @Dennis Jakobsen,

Did you check, if the guides you found are all for the right  product and right version?

Can you post the links to the guides here, than we can ask someone from Atlassian to have a look here.

0 votes
Sid
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December 23, 2018

Hi @Dennis Jakobsen,

Atlassian Team provides wonderful documentation for their products, but these documents vary with the versions. So you need to make sure you are in right document with right version.

Where as for nginx comes it is a third party product where Atlassian mentions - Atlassian applications allow the use of reverse-proxies within our products, however Atlassian Support does not provide assistance for configuring them. Consequently, Atlassian can not guarantee providing any support for them. But you can create a support ticket and also help in updating the documents.

As you said I also agree there are few documents that are outdated, that needs to be updated

0 votes
Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 22, 2018

Hi,

Did you check, if the guides you found are all for the right  product and right version?

Can you post the links to the guides here, than we can ask someone from Atlassian to have a look here.

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