Why are my custom workflow statuses not displaying as "Status" options when building a filter?

[Ben McPhee]

I have created a workflow for a particular project, and it is working as expected, with the statuses all available for selection on the appropriate issue types.

When I go to create a filter, however, the system does not find / display all of the possible Epic statuses that exist in the workflow. 

Why are they not being found / how can I get them to display so that I can create filters / dashboards based on different status values?

[Joe Pitt]

Filter options only appear if they are in every project and issue type included

[Ben McPhee]

Yes, but the second I introduce a specific Project, I am no longer able to filter on most of my Status values (from the Project's workflows). So if I leave Project to ALL, I can't get my Application Area filter, and I specify a Project, I can't get my Status filter...

[Ben McPhee]

But thank you - specifying the Project did allow me to use that Application Area value in the filter.

[Tyler Brown]

Hey Ben,

If you create your filter and type out the full status in quotes does the filter return the right results?

Tyler

[Ben McPhee]

It does not. It will not recognize any statuses except the ones immediately visible in the dropdown (and obviously, I'm not sure how those ones have obtained priority):

[Tyler Brown]

If you switch to the Advanced view and type in status = "Backlog" does that return anything?

[Ben McPhee]

It results in the following error, even though, as you can see in the background, Backlog IS a valid status for an Epic in this Project...

[Tyler Brown]

Hey Ben,

Does the Backlog status have a status category?

You can check by going to JIRA Administration -> Issues -> Issue Attributes -> Statuses

If it doesn't have a category can you give it one and see if that resolves your issue?

[Ben McPhee]

Yes, it has the Category of "To Do":

The other Statuses in the workflow also have Categories and are not displaying / being found...

[Tyler Brown]

If you remove all of the other searching constraints (Project and Issue Type) are you able to search for the Backlog status?

Have you also tried re-indexing your project?

[Ben McPhee]

So...ALL the statuses appear and are accessible when I remove a specific Project...even statuses that do NOT apply to that Issue type in the workflow (so that, I suppose, fixes it since we'll only be working in one Project):

but the second I select the Project, those statuses disappear. 

And then another issue arises: similar to the Status issue, when I try to select a custom field of "Application Area", that CAN be selected on the Epic, it tells me that that is not a valid field, when clearly it is...

(BTW, thank you VERY much for the help!)

[Ben McPhee]

As for re-indexing the project, no...I'm not sure how to do that / what that means.

[Tyler Brown]

If you go to your Project settings there is an option to re-index.

Not sure if it would resolve anything, but glad you found a workaround for now.

[Ben McPhee]

Thanks, Tyler - unfortunately, it only solves part of the problem now because I cannot apply a filter on a custom field since I am not selecting a Project to which that field applies...

To fully solve the issue, I need those Statuses to appear when a Project is specified...