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Why am I getting an error when I go to the Fly Ai tab in Jira?

Why am I getting an error when I go to the Fly Ai tab in Jira?

I'm trying to log into Jira, and when I click on the Fly Ai tab, I get an error message saying to contact support. Can you help me resolve this issue?

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Hello @Hasan Erkan

Welcome to the Atlassian community!

Are you referring to the Rovo (Atlassian's AI)?

Also, could you provide a few more details about the error? If possible, please share a screenshot of the message you're seeing

Cheers!

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Ekran görüntüsü 2026-08-05 095123.png

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I'm getting this kind of error, and while other tabs work, FlyAi results in this error.

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Hi @Hasan Erkan

Thanks for sharing the details.

Could you please check with your Jira or board administrator to confirm that you have permission to access this? Also, please try clearing your browser cache and cookies, then try again

Cheers!

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Like • Hasan Erkan likes this

I will contact Jira's manager tomorrow morning, but when I asked him this morning, he said the problem wasn't his fault.

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