Why am I being charged even though I'm in the free version?

[Rollo Jenkins]

I've been using the free version of jira for a personal project, but I've received emails asking for payment for a subscription. Why is this? I haven't consented to a paid product. My username is Rollo.junkmail@gmail.com

[Trudy Claspill]

Hello @Rollo Jenkins 

Welcome to the Atlassian community.

This is a user community. We don't have access to your billing information.

If you want to contact Atlassian about this email go to Billing Support at 

https://www.atlassian.com/company/contact/purchasing-licensing#/

Did you perhaps sign up for a trial of the paid version of the product?

You can go to https://admin.atlassian.com and go to the Billing section to manage your subscriptions. I recommend that you go there and check if your product shows it is on something besides the Free plan. You can also change your plan from there and downgrade to the free plan

https://support.atlassian.com/subscriptions-and-billing/docs/manage-subscriptions-and-bills-for-atlassian-cloud-products/