Why Updated or assigned notification mail twice same notifications ?

[Uğur Özer]

Hi everyone,

I am use Jira Server v7.5.3. When an operation is made, the notification mail comes twice. Logs;

2019-06-10 11:24:01,180 DEBUG [] Sending mailitem To='Ugur.Ozer@xx.com' Subject='(IDAR-2915) xx Subject' From='null' FromName='admin (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4ee30495' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Message was sent with Message-Id <JIRA.149283.1534157493000.9575.1560155040727@Atlassian.JIRA>
2019-06-10 11:24:00,741 DEBUG [] Sending mailitem To='Ugur.Ozer@xx.com' Subject='(IDAR-2915) xx Subject' From='null' FromName='admin (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4ee30495' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Sending message
2019-06-10 11:24:00,727 DEBUG [] Sending mailitem To='Ugur.Ozer@xx.com' Subject='(IDAR-2915) xx Subject' From='null' FromName='admin (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4ee30495' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Got transport: [smtp://xx]. Connecting
2019-06-10 11:24:00,727 DEBUG [] Sending mailitem To='Ugur.Ozer@xx.com' Subject='(IDAR-2915) xx Subject' From='null' FromName='admin (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@4ee30495' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Getting transport for protocol [smtp]
2019-06-10 11:24:00,727 DEBUG [] Sending mailitem To='Ugur.Ozer@xx.com' Subject='(IDAR-2915) xx Subject' From='null' FromName='admin (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@465c0ddb' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Message was sent with Message-Id <JIRA.149283.1534157493000.9574.1560155040046@Atlassian.JIRA>
2019-06-10 11:24:00,057 DEBUG [] Sending mailitem To='Ugur.Ozer@xx.com' Subject='(IDAR-2915) xx Subject' From='null' FromName='admin (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@465c0ddb' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Sending message
2019-06-10 11:24:00,048 DEBUG [] Sending mailitem To='Ugur.Ozer@xx.com' Subject='(IDAR-2915) xx Subject' From='null' FromName='admin (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@465c0ddb' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Got transport: [smtp://xx]. Connecting
2019-06-10 11:24:00,046 DEBUG [] Sending mailitem To='Ugur.Ozer@xx.com' Subject='(IDAR-2915) xx Subject' From='null' FromName='admin (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@465c0ddb' MessageId='null' ExcludeSubjectPrefix=false' anonymous Mail Queue Service Getting transport for protocol [smtp]

[Daniel Eads]

Reading through the logs, Jira is indeed generating two separate emails (4ee30495 and 465c0ddb). Since Jira's default mail service will only send notifications once per user, here are some things to check out:

1. Do a user search for users with that email address (Ugur.Ozer@xx.com). Especially if you installed the Jira server, there might be your normal user account with that email address and a separate administrator account using the same email address. If you find two (or more) users with that email address, then check the project's notification scheme to see if perhaps one of the other accounts is getting assigned a notification either directly or from a group membership.
2. Check the post-functions on the workflow to see if there's a separate email explicitly listed. The issue updated event will trigger Jira's standard notification email, but it's possible another post-function is sending an email directly.

Hope that helps track down where the second email is coming from. I'm happy to help if you need additional details!

Cheers,
Daniel

[Uğur Özer]

Hi Daniel,

Thank you for help me. The fact that the notification mails come in exactly the same way causes unnecessary e-mail. I think the mail is multiplying itself somehow.

1. This problem is present in all users.
2. The same problem exists in different projects and workflows. When I checked, I didn't see anything that would trigger him to drop the 2nd mail.
3. I shared the screenshot below. Two mails, same as screenshot.