Why Jira is not showing in browser after finishing the installation on Redhat 8 ?

[Ahmed Assem]

After installing Jira Software on REHL 8, whenever I try to access it using http:serverIP:8080 it doesn't show anything.

I have checked running services and it shows as attachment 1.

Also the sever starts listening on port 8080 whenever I start the service (attachment 2)

Can any one support me please?

[Ravi Sagar _Sparxsys_]

Hi @Ahmed Assem 

Look at your Jira log files (in your home directory) or catalina log file to get more details.

Ravi

[Ahmed Assem]

Thanks Ravi for your reply, Unfortunately I couldn't find anything useful there. I have attached them for your reference.

2020-06-15 18:32:55,249+0400 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running Jira startup checks.
2020-06-15 18:32:55,250+0400 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Jira pre-database startup checks completed successf$
2020-06-15 18:32:55,280+0400 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configu$
2020-06-15 18:32:55,280+0400 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configu$
2020-06-15 18:32:55,286+0400 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 152 MiB. Committed: 911 MiB. Max: 2020 MiB
Non-heap memory : Used: 71 MiB. Committed: 87 MiB. Max: 1536 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 223 MiB. Committed: 997 MiB. Max: 3556 MiB
---------------------------------------------------------------------------------
2020-06-15 18:37:50,791+0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents$
2020-06-15 18:42:50,791+0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents$
2020-06-15 18:47:50,791+0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents$
2020-06-15 18:52:50,791+0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents$
2020-06-15 18:57:50,790+0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents$
2020-06-15 19:02:50,791+0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents$
2020-06-15 19:07:50,790+0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents$
2020-06-15 19:12:50,791+0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents$

[Ravi Sagar _Sparxsys_]

Yes this part of the log is not giving enough information. May be try restarting the service and monitor the log while the service is restarted. Look for the errors that might have stopped Jira from running.

How did you install Jira, using the installer or the archive?

[Ahmed Assem]

I used the installer, I can start / stop the service and tomcat starts and stops as well, however it is not reachable from outside the server on port 8080.

I have tried to telnet the server and I got connection refused, could this be the issue?

[Daniel Ebers]

Hi Ahmed,

yes - "connection refused" mostly tells that the port (8080) is not reachable. Assuming from your screenshot that Jira is running.

Best guess at this point is an activated firewall. You stated the system is based RHEL 8 - I came across a few cases where a firewall was active on RedHat based systems - right after installation.

If this should not apply then a further inspection of the log files would be needed.

Cheers,
Daniel