Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
  • Community
  • Q&A
  • Jira
  • Questions
  • Why I cannot login with my credentials (email address and password) using Atlassian Login form?

Why I cannot login with my credentials (email address and password) using Atlassian Login form?

AneliaMihaylova
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 16, 2018

Hi there,

I successfully use google account authentication and login to Jira(and have access to the project I work for) but have problems to do so if I use the Atlassian Login form. Is there particular separation between these two authentication methods? What can I do in order to use Atlassian authentication? I really need it because I would like to import some tests in Zephyr for Jira system as I use an appropriate tool(Zhephyr  Testcase Importer) which use username/password authentication in order to connect to Jira.

1 answer

0 votes
Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
October 16, 2018

Hello,

If you registered form a google account, then when you enter the Atlassian Login form, choose the Log in With Google:

Untitled.png

AneliaMihaylova
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 16, 2018

Yes, this is the only way I can authenticate and login. My question is related with the possibility of using atlassian login form as well. I need it as authentication method when use an external tool that can connect to Jira.

Suggest an answer

Log in or Sign up to answer