Why Created vs Resolved Chart doen't display resolved issues?

[Alexander Ivanov]

Hi guys!

When i do the Created vs Resolved Chart there are no resolved issues in the chart, but there are several issues with status = DONE in my project. Chart displays only created issues. 

How could i make this chart with the resolved issues?

[Fazila Ashraf · Accepted solution]

Hi @Alexander Ivanov

According to JIRA, the status doesnt matter. It considers an issue is resolved if the resolution field is set with some value and is not empty.

Please check on that

[Alexander Ivanov]

Thank you! 

Could i set values in the resolution field automatically? Is that real witout add-ons? 

[Fazila Ashraf]

@Alexander Ivanov , Add on not required.

Refer to https://confluence.atlassian.com/jirakb/resolutions-are-not-set-225122076.html  on the available methods to set the resolution

[Alexander Ivanov]

@Fazila Ashraf Thank you!

[Danut M _StonikByte_]

Hi @Alexander Ivanov 

With our add-ons Great Gadgets for Jira Server and  Great Gadgets for Jira Cloud you can have a Created vs Resolved chart on your dashboard that it is based on issue status.

In the 10 gadgets offered by the add-on, there is a Release Burndown / Burnup Chart gadget than can be easily configured as Created vs Resolved Chart. Just take a look at this example. 

Danut

[Joe Pitt]

To be 'resolved' the resolution field MUST have a value. The 'unresolved' that shows initially actually means the database field is NULL. A status of Done means nothing to the report. Only the resolution field. If you have 'done' issues without a resolution value you're missing updating the resolution field in either a transition screen or post function in a transition to Done. 

[Alexander Ivanov]

@Joe Pitt thanks!