Who can close a duplicate ticket?

[Alexandra Ursu]

The ticket should be closed by whoever realize that this is a duplicate, or should be close by the one who opened the ticket?

[Nic Brough -Adaptavist- · Accepted solution]

Depends on your process.

I'm fond of encouraging the users to own their data and clean it appropriately, so I usually let whomever finds the duplicate do it.  Jira tracks the change, so the worst case is that we can spot issues killed off incorrectly and go have a chat with the user who does it.

[Alexandra Ursu]

Thanks Nic!