Which is best project template to use to create a project to track change request to production

[Arthur Boulanger]

We are creating a Change Advisory Board (CAB) for our company to document, track and review and approve (or not) changes to our  production systems.  I found this article about using Jira "Using Jira for Change Management" in Jira Knowledge Base, which is very helpful but I don't see any mention of what project template to use to create the project to use for our CAB requests.   Reviewing the available templates, it seems IT service desk may be the best choice, but I like to validate it is, or learn of any template to chose from other who have implemented the same in Jira.

[Petter Gonçalves · Accepted solution]

Hello Arthur,

How are you? I hope you're having a great week!

Could you please confirm to us if you are using JIRA Cloud or Server?

You are correct! As you can see in the documentation below, the IT Service Desk template already comes with a change management workflow that you can customize and apply to your business case:

- Change management

Please, let us know if you have any specific questions about the suggested workflow of the documentation.

[Jack Brickey]

I agree that JSD would be my first choice especially if you already have it deployed.

[Arthur Boulanger]

Thanks for both the answers...   we are using cloud BTW.

Art Boulanger