Which group of user creates the most issues

[Franklin Cadre]

Hello, 

All the users of our JIRA are part of a group according to their department in the company.

I would like to have a gadget on my dashboard that would display the number of issues created by group (in which group does the reporter belongs). 

Thank you for your help 

[Petter Gonçalves · Accepted solution]

Hello Franklin,

The best way to accomplish this matter only using JIRA application (Without any plugins) would be by creating a single filter for each group of users, specifying each user from the group as the reporter in the filter and using the Filter Counts Gadget to return the issues of the filter. these would be the steps:

1 - Create a single filter for each group of users, specifying each user from the group in the JQL query as the reporter and naming it with the respective group:

reporter in ("user-1", "user-2")

2 - Navigate to your dashboard and add the Filter Counts gadget, selecting the filter you saved

3 - repeat the same progress for all your user groups

Let me know if this information helps.

[Franklin Cadre]

Hello Petterson, 

Thank you for your answer and sorry for the late reply, i didn't receive any notification for your comment.

Unfortunately as i am not using Jira Service Desk, i can't use this gadget...

However, your solution would work for me but it wouldn't be optimal as i would have to add 12 gadgets to the dashboard.

I was looking for a gadget on which i could gather all these information.

Thank you for your help!

[Franklin Cadre]

Do you see any workaround i could use to solve my issue? 

Thank you very much

[Petter Gonçalves]

Hello Franklin,

Thank you for your detailed description.

I think the Issue Statistics Gadget can help you achieve your need, however, you will need to take some time to work through the steps. Here they are:

1 - Create a single filter for each group of users, specifying each user from the group in the JQL query as the reporter and naming it with the respective group:

reporter in ("user-1", "user-2")

2 - Create a single group under the User management tab to each group of users in the specified filters. If you already performed that, ignore this step.

3 - Create a group custom field and add it to your screens

4 - Use the bulk operation add to the issues of each specific filter their respective groups, based on the reporter

5 - Navigate to your dashboard and add the Issue Statistics Gadget, selecting the group field created as the Statistic Type.

6 - For the new issues, make the group field to be required when the issue is created (With a validator or through the Field Configuration)

Let me know if this information helps.

[Franklin Cadre]

Thank you very much for your help. 

I was hoping to avoid having a new field on my screen as there are already a lot of them and letting the user fill in the field will inevitably create mistakes. 

But thank you again Petterson

[Petter Gonçalves]

You are welcome, Franklin!

Have a nice day. :)

[Franklin Cadre]

Quick question to close the topic: 

Do you know any add-on i could download to fix this issue?

Thank you :)  

[Petter Gonçalves]

Hello Franklin,

I think that you can use the Automation for JIRA add-on to automatically select the correct value in the group custom field depending on the group the user belongs to.

Let me know if this option helps.