Which board type for warranty issue queue?

[Brandon Bearden]

We are evaluating using JIRA for our warranty issues within our company. Customer service creates the approved warranty request in JIRA and the consumer ships us the goods. The warranty department would move the ticket from new to in process then to completed. There may be more stages. The ticket fields need to be configurable. We want them to track their time on the in process stage and we want reporting on everything. I have been playing around with different board types but I am still not sure which one to pick and really deep dive into config. If someone can make a recommendation of which board type I should start with, I will select that and really try to dig in to configure it to see if it would work for us. 

[Josh Steckler · Accepted solution]

Start with Kanban.

Kanban is meant for issues that are constantly flowing in and out of your board.

One recommendation I have is to change the Kanban board sub-filter to something that will keep the Closed items visible for a certain amount of time, then disappear. For example:

status != closed or status changed to closed after -1w