Which Option?

[David Chandler]

Hi - I used Jira about 3 years ago as an 'internal customer' and have now been tasked with creating an internal only ticketing system for four departments to escalate/monitor CS issues - hardware/delivery/software issues etc.

However, I have to confess, I am at a loss as to which product is the right one for this task. I see the community suggesting conflicting options :)))))

So...

'Heeeelp!'

[Inactive Stephen]

Hi @David Chandler

I'd take a look at Service Desk if I were you!

If this is a small part of a much wider use of Jira Software within an organisation - you could certainly just use Jira and creating an issue type of 'Support Request', some custom fields and a custom workflow.

But Service Desk is designed as a ticketing system so will come with more inbuilt features specifically for what you're looking at.

Ste