Where is the Issuekey defined for Jira Service desk Ops genie integration

[Heather Brown]

I am working on integrating OpsGenie and Service Desk. I am getting an error in the OpsGenie log that says "issuekey not found in alert details." Does anyone know where this is defined?

[Nick Haller]

Hi @Heather Brown ,

The issue key can be defined in the integration's Advanced tab. The data parsed as the issue key will also parse as the dynamic alias field with the Jira and JSM integrations:

Best practice is to leave the dynamic alias parsing in the alias field of all integration actions, and have the issue key continue to parse as an extra property.

The alias is used as the unique identifier of an alert, and what JSM and Opsgenie use to communicate between alerts / issues.