Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

When was the change done for Enterprise licenses to not show both Jira and Trello users?

Ann Nettesheim
February 26, 2026

Over the last few months, I have noticed that we can no longer see the Trello users that use our corporate domain with Atlassian managed accounts lists?  

Why the change and how does this affect our ability to manage 'enterprise licenses'?

1 answer

0 votes
Tomislav Tobijas
Community Champion
February 26, 2026

Hmm, interesting @Ann Nettesheim 

If you click on Managed accounts, does it actually navigate you to Directoy > Users and just selects filter "Account type: Managed accounts"?
I've just noticed this myself and I'm not sure what to think about it 🫤

On some of the orgs we manage, "Managed accounts" still work as expected, but on "Users" page, you cannot select Trello as an app in the filters.

Potentially, this might be an oversight as they are apparently updating the Admin experience a bit. 👀

Might be worth reaching out to Atlassian Support and letting them confirm the behavior. If needed, you could reference this question/discussion as well.

Cheers,
Tobi

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events