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When resolving Status how do I automatically change the resolution to resolved?

Cobus September 11, 2018

I created a workflow, when selecting the "Done" status the task does not automatically resolves. How do I add a auto trigger to make the task as auto resolves once the "Done" status is selected?

1 answer

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2 votes
Answer accepted
Tansu Akdeniz
Community Champion
September 11, 2018

Hi @Cobus,

You need to set resolution field.

  • Go to the related workflow and edit,
  • Find transition that goes to Done status
  • Click the post-functions tab
  • Add a new post-function
  • Update Field Value
  • Set Resolution and publish the workflow.
Cobus September 11, 2018

Thank you, sorted

Tansu Akdeniz
Community Champion
September 11, 2018

You are welcome.

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