When opening a filter the advanced search doesn't appear

[Sinai Levi]

Hi,

When opening a link for a JIRA search, by default the "Basic" search parameters show up and I can't see the actual items that were searched. When I then select "Advanced" the items are not displayed.

How can I change this? Until recently when I opened a link for a JIRA search I saw the "Advanced" search parameters. Thanks,

[John Funk · Accepted solution]

Hi Sinai - Welcome to the Atlassian Community!

I have not seen this happen. What are the exact steps to reproduce this? Where is your starting point? 

[Sinai Levi]

Hi,

Thanks for the response, to reproduce this all I have to do is open a link of a JIRA search. This started happening a week or so ago and it doesn't happen to any of my colleagues. 

When I open a search, the search is displayed as in the image below, I can't see the search parameters (selecting "Advanced" doesn't help).

Thanks

[John Funk]

This sounds like it might be a browser issue. If using Chrome, trying opening an Incognito window. 

And/or clear cache and history.

And/or remove all of the extensions in your browser and try it. 

[Sinai Levi]

Hi,

I tried clearing cache history and removing all extensions (except those managed by my organization).

Still no luck.

[John Funk]

Did you try a different browser? Or an incognito window?

[Sinai Levi]

Firefox is okay. I'll try a few other things to make it work on Chrome.

Thanks!