Hey team!
When I move an issue to Done it doesn't close and can't see the resolution option what can I do?
as you can see here, the MP-188 isn't strikethrough
Hi @Mario Amaya
This means that there is not a resolution being set either automatically via the workflow or through a pop up screen when moving the ticket to Done. When a resolution is set, then Jira recognizes it as Closed and then places the strikethrough the ticket.
I would suggest reviewing your workflow and either add a post function to the Done transition in the workflow to add the resolution automatically using the Update Issue Field option.
OR
At the Done transition in the workflow add a screen to the transition that includes the Resolution field so it can be set during the transition.
Hello, go to your project workflow. And place the resolved item in the completed transition
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