When closing an issue, JIRA keeps asking for time spent although it is already filled out

[Manuel Pereira]

"Time tracking" or, more specifically, "Time Spent" is a mandatory field before closing an issue in my project.

I was able to add it to the 'Close Issue' window, so that the users don't have to keep closing the window to add it on the ticket's main page and then go back to closing the issue.

However, despite the field being correctly filled out, JIRA keeps asking for the field saying it's required... (and yes, I've tried all the different formats, entering and tabbing, etc).

Help?

[Howard Nedd]

Hi @Manuel Pereira ,

Have you ensured that the "Time Spent" field is correctly configured in the field configuration scheme associated with your project?

Maybe validate that first: Go to Jira Administration > Issues > Field Configurations and check if "Time Spent" is set as required.

Also make sure that the field context is set correctly for the project and issue type you are working with.

Additional things that i would check in this case:

Confirm that the "Time Spent" field is included in the screen used for the "Close Issue" transition. Go to Jira Administration > Issues > Screens and check the screen configuration for the transition that closes the issue.

Also (within your workflow) make sure that the "Close Issue" transition is using the correct screen that includes the "Time Spent" field.

Hopefully this pushes you in the right direction.

Regards,

Howard