When changing statuses, it updates assignee to "Unassigned". Will there be a notification sent out?

[Brooke Collins]

Hi!

When we change the status of a task from "assigned" or "in progress to resolution did not work", it appears to put it to unassigned. Do you know if this sends out to a notification to my team's group still?

Thanks!

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

It might depend on how the status change is changing the assignee, but the first thing to check is the notifications.  These set up differently in company-managed and team-managed projects, but they end up working in a similar way.

When an issue is reassigned, the "issue assigned" event is fired.  Notifications are sent to the people, groups, and roles named in the notification scheme.

The interesting one here is if you have "assignee" in the notification scheme for "issue assigned", then both the old and new assignee get notified (except the "unassigned" - there's no one to send it to there!)

[Brooke Collins]

Thanks for this information! Where would I find the notification scheme?

[Nic Brough -Adaptavist-]

The easiest way to find it in both types of project is to go to the project settings, and look for the "notifications" in the left hand column.

In a TMP, that will take you into the project's local notifications. 

In a CMP, it will take you into the notification scheme the project is currently set to use.  Be careful changing this - schemes are project configuration items and they are often shared with many projects.  So if you edit them, you could be reconfiguring other projects as well.  Talk to the other admins if you are unsure (you need to be an admin to be able to change these), or if you're a little more confident, make a copy of the current scheme, associate the new scheme with your project, and then make the changes.

[Mikael Sandberg · Accepted solution]

It all depends on how your notification scheme is set up, but by default is should send a notification to the reporter and any watchers of that issue. If your notification scheme is set up to notify your team when that transition happens then you should get the notification too, but without knowing what your scheme looks like and the post functions used in the workflow it is just a guess.

[Brooke Collins]

This helpful thank you. So to find the notification scheme, is it different than this?

[Nic Brough -Adaptavist-]

That is the notification settings for a team-managed project, not a notification scheme, but it is the right place to look.  The important one is "you're the assignee for the issue" - that means you'll be mailed when the assignee is changed.