When changing Resolution to not fixed/need more info/cant fix etc, how to make Status: Unresolved?

[Shreena Patel]

Hi there,

Currently when using my workflow, when I click on "Resolve" and if I change the Resolution to Not a defect or Cannot be Reproduced, Won't fix etc (as it is not fixed yet) this makes the issue status as Resolved, even though the issue has not been resolved.

I created a Resolution called Resolved so if this is selected it works the way it should, but if I choose any of the other options mentioned above, it automatically says its Resolved, when it should be Unresolved. How can I fix this? Guessing I add a Validator in Workflow but just want to confirm with you before I do that.

Would appreciate your support.

Thanks,

Shreena

[Nic Brough -Adaptavist- · Accepted solution]

Ah, no, this won't work.

Jira has a very simple flag, and it's coded deep into the core. If you set the resolution field to *anything*, then the issue is Resolved/Closed.

This is not to be mixed up with the STATUS of Closed - that is entirely separate technically.

You can't change this without a huge rewrite of core code, it's not a validator/workflow thing. You need to have a resolution of <null> for issues you want "open" and <not null> for "closed"

I find the best thing to do is draw a simple diagram of your workflow, work out where you want the open/closed thing to occur and then edit each transtion into a status to run a post-function that sets it correctly OR goes through a screen that has "resolution" on it so the user can set it.