When a new version is released in one of my projects, I would like an automated action that finds the tickets from that fix version that are linked to tickets from another project and update their status.Pseudocode of what I'm trying to do:When: Version releasedProject equals "Project 1 (P1)"For issues in fixed versionFor linked issuesProject equals "Project 2 (P2)"Then: Transition the issue to "New Status"I can't find a way to add a loop within a loop ("For linked issues" inside "For issues in fixed version").I also tried making the release update a custom field that would then trigger another rule to update the status of linked tickets but couldn't figure out how to use the custom field update as a trigger either.Is there any/another way of doing this?

Hi @Dom With an automation rule, you cannot nest branches/loops currently. What you can do is divide and conquer to solve the problem with 2 rules:use your rule, up to the point and including the first loop, and add a value/comment/etc. to delegate to those issuescreate a second rule, triggered on the condition from step 2 and with the option enabled to "Allow Rule Trigger". This second rule will walk the linked issues and perform the transition, as needed.Kind regards,Bill

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When a version is released, how do you update the status of linked tickets from another project

When a version is released, how do you update the status of linked tickets from another project

When a new version is released in one of my projects, I would like an automated action that finds the tickets from that fix version that are linked to tickets from another project and update their status.

Pseudocode of what I'm trying to do:

When: Version released
Project equals "Project 1 (P1)"
For issues in fixed version
- For linked issues
  - Project equals "Project 2 (P2)"
  - Then: Transition the issue to "New Status"

I can't find a way to add a loop within a loop ("For linked issues" inside "For issues in fixed version").

I also tried making the release update a custom field that would then trigger another rule to update the status of linked tickets but couldn't figure out how to use the custom field update as a trigger either.

Is there any/another way of doing this?

2 answers

1 accepted

1 vote

Answer accepted

Hi @Dom

With an automation rule, you cannot nest branches/loops currently.

What you can do is divide and conquer to solve the problem with 2 rules:

use your rule, up to the point and including the first loop, and add a value/comment/etc. to delegate to those issues
create a second rule, triggered on the condition from step 2 and with the option enabled to "Allow Rule Trigger". This second rule will walk the linked issues and perform the transition, as needed.

Kind regards,
Bill