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When I mark a epic as completed it says there are unfinished issues (there are not)

Brian Mueller
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February 26, 2018

When I mark an epic as completed by dropping down the arrow and choosing "Mark as Done" I get a message that "xx issues are not yet completed in this epic". However in reviewing all of the issues in epic are in a workflow status that is considered Done and they have resolutions on them. What does it mean in this context for an issue to be completed so that the epic does not report this as a warning?

 

 

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Brian Mueller
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 27, 2018

I'll answer my own question since I figured it out. Many of the workflows in use do not have the "resolved" field being set when they are moved to a done status. Personally, I feel that this is confusing and well hidden. But you actually have to setup your transitions to set the resolution. So in our case we had three status items that could be considered "done". They were "Released" (for code changes that need to be released), "Done" for items that had no code changes or were not released items, such as central database updates, files that had to be manually copied, etc) and "Not Doing" (which - isn't that obvious?). I updated the transitions to set these all as "resolved" and then did a bulk update to resolve existing items and now when I close my epics they don't complain about unfinished work.

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