What would be the reason a communication breakdown occurs while attempting to close subtasks?

[Thanasis Nikolaou]

One of our users gets this error while attempting to transition subtasks to "Done". I have logged in from her account and I can transition the ticket as normal. Please note that there is a transition screen in place as well which she is not able to view prior to this error coming up.

[Magdalena Zhisheva · Accepted solution]

Hi @Thanasis Nikolaou , 

It's that in Jira Cloud? As the error seems to be related to a Jira server?

Which browser is the user using, i.e is the same as yours? 

Does only this user face the problem, if yes, maybe if the user clears the cash & cookies from the browser the error won't appear.

Hope it helps!

[Thanasis Nikolaou]

Hello @Magdalena Zhisheva , 

This error was presented in Jira Cloud.

The browser used is google chrome with clear cache data but we will try clearing cookies as well.

This problem is unique to this user's interface. When I log in from her account, I do not face this issue and I am able to transition as normal.

Thank you very much for your support.

[Magdalena Zhisheva]

Hi @Thanasis Nikolaou ,

let me know if clearing the cash & cookies will work.

[Thanasis Nikolaou]

@Magdalena Zhisheva Thank you very much for your help. The user tried clearing cache only the first time as opposed to cache and cookies. Clearing both fixed the issue.

[Magdalena Zhisheva]

Hi @Thanasis Nikolaou ,

Glad to help!

Please accept the answer, so it can be helpful for other members as well. :) 

[Kranthi Kumar]

Hello @Magdalena Zhishva

I've attempted clearing the browsing cache and opening it in a new browser, but it's still not working.

Please suggest alternative alternative way to resolve 

Thank you,

Kanthi