What setting allows a non user to create user to sign in to system?

[Earl Fronk]

I have had some instances where a Jira case link is sent to someone and when they click on the link it asks them for their user information and creates a user account. I am wondering if it is the Contact Administrators Form.

[Trudy Claspill]

Whether or not users can create accounts to access your Jira Cloud system is governed by Site settings.

Essentially what is happening is that by sending an issue link your users are "inviting" other people to access your system.

If you have sufficient permissions, and you go to https://admin.atlassian.com and select Products (and select your site if you have multiple sites in your org) then you'll see a screen like this

If you click on User access settings you'll see several tabs.

User Invites indicates whether or not an Admin has to approve a request to access your system. If this is set to "Invite anyone", then when your users send a link to a non-user they are "inviting" that user to the system and Admin approval is not required. The invited user can create their account and immediately access your system.

To block that, you need to change the setting to "Require admin approval". Your users can still invite others, but Admins have to approve granting access.

This document provides more information:

https://support.atlassian.com/user-management/docs/specify-how-users-get-site-access/

[Earl Fronk]

Thank you that fixed the issue. I appreciate you rhelp.

[Trudy Claspill]

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