What is the process of whitelisting Internal org Jenkins-IP for Jira-Non-Premium members ?

[Deepa.Chennuri]

Hi, 

During the process of Jenkins-Jira Integration setup, we identified both Jira and Jenkins are not able to communicate. So we need to request support team to whitelist the IP.

Please can you tell us  to resolve this issue ?

Thanks!

[Joe Pitt]

You need to contact the SA of the systems to put them on the whitelist. There may also be a network issue keeping them from communicating depending on how your network is setup. 

[Deepa.Chennuri]

can you tell us, what communication/ports are necessary. since Jira is hosted externally(ec2-ip.compute-1.amazonaws.com) 
If Jenkins needs to be able to communicate outbound to Jira

[Nic Brough -Adaptavist-]

It's just the port your Jira is running on.  If you use it on http (don't, that's not secure), then the default port is 80, if it's https, then 443.  Your Jira may be set to use another port though