What is capabilities are lost when getting rid of Service Desk?

[Analisa Ramirez]

We are looking at potentially getting rid of Service Desk but are wondering what exactly is lost when we no longer have it? Is it just the external access that gets lost?

[Nic Brough -Adaptavist-]

Portals for customers, support channels, queues, service level agreements, all the reporting on all of those things.

If you don't need a help desk system, you won't miss any of those things.

[Jack Brickey]

I think i would start by answering the question "why did we stand up a service desk in the first place?" Then you will understand if the original needs have been negated or not.