We've set up support@xxx.atlassian.net for a classic service desk project. This is used by our help desk engineers to troubleshoot user support requests that are emailed to itsupport@xxx.com. itsupport@xxx.com is an address for an Exchange distribution list that contains support@xxx.atlassian.net along with a few others. Jira receives a support request email and creates a ticket. Others in the distribution list also receive a copy of the same email. We had to do this because, once in a while, very seldom, Jira does not create a ticket for an incoming email. We can see in the received email log that the email in questions has been received by Jira but it's simply ignored. The project receives about 20 emails per week and we've been using the project for about 4 months. I've seen it happen once. I'm told it has happened once before. Obviously we have a failsafe in place since there are others who receive that support request email from the users, but this is a problem I suspect may be a bug. Any help/insight will be really appreciated.
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