What Jira site permissions or roles are required for a user to authorise a third-party OAuth app?

[Miriam Stingl]

Hi Team, 

When trying to connect Glean to Jira via OAuth, an "Access denied" error appears on the Atlassian page, saying the app doesn't have access to the Jira & Jira Service Management site.

Key detail: Direct Jira access works fine with the corporate SSO account — so it's not a general Jira permission issue, but specifically an OAuth app authorisation being blocked.

Do you happen to know I can authorize this integration in glean?

Thank you very much. 

[Svetlin]

The steps your Org Admin has to follow through as of 9th June 2026 are:

Admin.atlassian.com -> look into the left Sidebar under your instance name -> Security -> User security -> Authentication policies

Screenshot below to show you how the switch looks like: 

[Svetlin]

*Important detail*: To edit these policies, you have to click the edit button on top right. 

[Juan Carlos Pin]

Dear @Miriam Stingl Hello! You need to be org admin or site admin to authorize this permissions. Get in contact with your admin to assess you in the processs.

Thanks & Regards!