Weekly ITSM performance report

[Sunoop Puthur]

Is there any option to generate IT Helpdesk (service management project) weekly performance single report. it is included

 1. Ticket volumes
2. Ticket backlog
3. MTTR
4. Followup ticket percentage
5. Initial Response time
6. Customer satisfaction score  

[Danut M _StonikByte_]

Hi @Sunoop Puthur,

Your best option here is our Great Gadgets app for Jira. It offers all you need to create such report.

Just take a look over this article from our blog: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management   

If you need any help, please contact us at support@stonikbyte.com.

Thank you,

Danut Manda