Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

We're having trouble connecting to Tests. Try contacting the developer for support.

Vinodhini Chandrasekaran
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 16, 2025

Getting this error: "We're having trouble connecting to Tests. Try contacting the developer for support". So, unable to add the test steps or tests in the JIRA-XRAY for the past 2 days.

2 answers

1 accepted

1 vote
Answer accepted
Varsha Joshi
Community Champion
October 16, 2025

Hi @Vinodhini Chandrasekaran 

Welcome to the community!

There seems to no open incidents with x-ray https://xray.statuspage.io/

I would suggest reaching out to xray for support.

Just curious if have looked into audit log?

 

0 votes
John Funk
Community Champion
June 18, 2026

Hi Vinodhini - Welcome to the Atlassian Community!

I am marking Varsha's answer as Accepted. Please let us know if you have questions.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events