We have Jira Cloud standard license can we create contributor role for external user without license

[Ranosys Dev]

We have Jira Cloud standard license , can we create a contributor role and assign to external user do it required the license.

[Sebastian Krzewiński]

Hi @Ranosys Dev 

All users that need to have ability to "work on issues" (e.g. be assigned to a ticket) must have assigned license. 

Regards,

Seba

[Ranosys Dev]

@Sebastian Krzewiński 

Thanks for your response. 

Is there any way to assign view only permission for the external user without assigned the license.

[Sebastian Krzewiński]

Hi @Ranosys Dev 

Please read this doc how to make jira software cloud public open - https://support.atlassian.com/jira-cloud-administration/docs/prevent-or-remove-public-access/

2nd option is to have Jira Service Management in your organisation but is recommend for solving customers (externals without license) issues. Not assign customers to the tickets.

Regards,

Seba

[Marc - Devoteam]

Hi @Sebastian Krzewiński 

Contributor role is only applicable for users with a Jira Software license, then they can be contributor on Jira Service Management project.

[Ranosys Dev]

@Marc - Devoteam : 

When we tried to setup Jira Service Management project it is saying 14 days trial .

Is there any separate license require for setup Jira Service Management project.

[Sebastian Krzewiński]

@Ranosys Dev you need to enable new product (Jira Service Management) in your organisation. You can have it for free for 3 agents (users resolving issues). Please see details - https://www.atlassian.com/software/jira/service-management/free