We can not log time on a new project.

[Austin Beard]

We just created a new project and a few issues in the project, but no one can log time. We all get the same message that we do not have permission. The exact error message is:

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USER is not a member of the atlassian-addons-project-access project role. You can change this by going to the 'PROJECT' project rolls and adding USER to the missing role(s)

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I have added all sorts of users but it does not seem to fix the problem. I also have tried to permissions troubleshooter without success.

Edit:

We are also using Tempo Timesheets, so maybe its not a Jira Issue. I can reach out to Tempo as well.

[Austin Beard · Accepted solution]

Atlassian support was able to find the issue.

The person helping me found that on our workflow we had the property jira.permission.work.denied on all steps.

Atlassian support found this property is malfunctioning, and this related bug: https://jira.atlassian.com/browse/JRACLOUD-40629.

In some cases this was set to False to allow time logging, and in other cases it was set to True so time could not be logged to issues that were considered complete or in a backlog.

We remove the malfunctioning property from the steps we wanted to be able to log time to on the workflow. (where its value is set to false).

Steps:

1. Go to Settings -> Workflows then under actions click the pencil icon to edit
2. On workflow steps that you want to log time to click 'View Properties', then if the permission jira.permission.work.denied exists and is set to 'false' then click delete.
3. To return and check/modify other workflow steps find the 'workflow steps' link and check all workflow steps.
4. After checking/modifying the steps and returning to 'workflow steps' scroll to the top of the page and click 'Publish Draft'

Once we published the workflow changes, users were be able to log work as expected.

[Fabian Lim]

Hi @Austin Beard

Have you checked in the project permissions scheme whether the  add/edit worklogs are enabled for the specific roles/users/groups?

Regards

[Austin Beard]

Yes, I checked to see if they where different than other projects we have. This project time tracking options look like this: