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We are unable to create a work items in Sandbox

Sudarsana Goddellagala
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February 12, 2026

Hi Team,

I am not able create a work item 
Verified Permissions -- Available

Workflow Validators -- No 

Nothing is blocking but when i click on create issue it wont show any project or it wont show any issue type but i can see the error below 

You do not have permission to create issues in this project. 

3 answers

2 votes
John Funk
Community Champion
February 12, 2026

Hi Sudarsana,

Just realize that the Sandbox is different from Production and will not necessarily have the same permissions. By the error message, you do not have the correct permissions. You need to add yourself to a project role on the project most likely. 

0 votes
Aaron Pavez _ServiceRocket_
Community Champion
February 12, 2026

Hi @Sudarsana Goddellagala 

Can you check the permissions?

Browse project

Create issue

Transition issue

Regards

0 votes
Sudarsana Goddellagala
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 12, 2026

Error.png
please see the error message 

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
ENTERPRISE
PERMISSIONS LEVEL
Product Admin
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